Seriously, Samsung…you’re sorry to hear more bad reviews? Have you read the comments here, and tried to resolve them and deter future negative issues? I think this is more disingenuous apology for your terrible customer service and support. I’ve been put on hold and redirected so many times that I’ve reiterated my complaint at least 8 times by now!! And, the issue is still not resolved. I tried to send an email to the CEO as offered on the website, but that too is a farce and does not work! Wish I had read these reviews before purchasing the induction cookware that arrived without the knob to adjust the heat, and now they say I have to pay an additional $160 to get the knob despite having paid $$$$ in the first place. Disgusting!