I've come to realize that so many companies with digitial services, etc., have created a consummer nightmare as well as a service nightmare for themselves . . . all in the name of growth, greed, and desire. I was giving Samsung a chance, having purchased an A 42 Galaxy model phone. After 2 hours on line TRYING to create an account and TRYING to get some form of assistance, as well as buying into their garbage "recycle", I decided it was not worth the headache and toil. So, now I will NOT purchase another Samsung product. This morning, I found a Samsung microwave sorely needed for the kitchen. I dropped the offer like a hot potatoe. WHY? Why bother purchasing more nightmare based recycle garbage. I'd encourage anyone NOT to waste your time, don't even bother the company - - - they are to big to care and to big to even worry. Awful. Awful. Run for your life.