My phone stopped charging.. Took it to the Samsung store in Leicester which had only 2 members of staff working, the guy plugs it in to charge when i've told him what will happen, anyway he carries on cleaning stuff while he tells me to sit around for 5 mins, then he checks it and its basically doing what i said it would. Then he tries the wireless charger which works fine, and that is the only decent thing i received from samsung...that the dude at the store managed to rule out a battery issue,, and it is a charging port issue. I'm flying out in 7 days and need this fixed. He's said to go to Oxford st London, (i live in leicester) as they do same day fixes. I call the Samsung store in london only to end up talking to a carphone warehouse guy in Lancashire! who goes through a bunch of unnecessary stufff and then tells me the oxford st will taken 3-5 days anyway.. however from some internet research there is news that they mght be able to fix it on the same day.. that leaves me massively confused, receiving different news from samsung reps..whyyy? 1- Why do i have this problem on my s6 which is less than a year old in great condition 2- why am i in stress looking for solutions,,why cant the solution be given to me i= 3- samsung customer experience terrible, and unhelpful. i doubt anythnig like this woud happen on Apple, which i will be moving to as soon as my contract ends.