I called Samsung support as I was having some problems with my phone. They arranged a courier to collect my phone. The next day I rang Samsung to ask what time my phone will be collected, they told me to ring ups with and ask them so I did. Ups informed me that Samsung should know the time as they arrange the pickup. So I did, I told the employee what's happened he apologised, he then told me that he couldn't find my details on the database this meant Samsung weren't expecting my phone and that apparently ups won't be collecting my phone today. Where as ups told me that they are going to collect my phone but didn't have a exact time. Shocking right. The Samsung employee told me not to give my phone to the courier. This really was the worst customer experience I've experienced. What made it worst he said I wouldn't get my phone on time before my flight, he told me that the previous people who dealt with me gave me misleading information, he advised me to call up oxford street Samsung as they have a express repair service instore. So I tried calling them multiple times not once did they answer their calls despite me holding the lines for over 30 mins. I would not recommend Samsung to anyone, the after sales is quite frankly ridiculous. This is why I have switched to Apple.