Bought my Samsung ecobubble washing machine on 3rd May2016, delivered 4th May 2016, used 3 times and it broke, the door jammed so I rang the call center to be answer by a far eastern lady who spoke very little English, explained what happened, followed the user manual for trouble shooting still to no avail, she was very less than helpful, so I decided to go into the shop, I purchased the machine online, the shop staff were so very helpful, they actually made the call for me as I was incredibly cross, but yet again the call Venter staff couldn't understand why I didn't have serial number, it's behind the door and door jammed, have I tried to move it, well I was laughing a 8 kg washer full of wet things wouldn't be easy for a man to move never mind a lady on own, so after an hour of speaking with several people an appointment was set up for today 10th May 2016, but they would ring me 4 hours before to tell me time, so at 3 pm I went down to said shop, explained the door opened yesterday 4 days after I first rang Samsung up explained no call from engineer, straight away they swapped my machine, I've gone back to LG, Samsung your call center staff are shocking, repeating questions 6 times, not understanding what we were saying to them, fear not I've already put off two potential washing machine buyers off your product, as a company you should be ashamed of this behaviour, I will never buy your brand again, oh I've got the operators I'd number and a full complaint will be send to the customer services, shocking,terrible service