I ordered a galaxy z fold 5 on monthly payments and it took full amount from my bank . I got that cancelled. I was told by an operator she would cancel ,she did, and then I was told to reorder again and they would follow the order and see it processed correctly they did not. It went thru and processed wrong the second time. I called from 8 to 11?30 speaking to everyone in the company and they tell me it can not be canceled. I had marked monthly payments but they took full amount out of my account. This is absolutely the hardest company to deal with. I would rate it zero if I could . Hard lesson to learn. I should have read the reviews first.