Your staff need better training. 1) They frequently interrupt the customer mid-sentence. FREQUENTLY! 2) They lack basic English skills, for example, asking me for a number that has 7 ciphers, instead of saying 7 digits. I have been repeatedly asked to send the same information by texts and emails. For example, invoices and proofs of purchases, serial numbers, etc. I would think once I have registered my TVs and provided an a email address, model numbers and serial numbers in my Samsung account, that this info is readily available to your agents. Other companies have this system in place; Samsung should step up and make things user friendly for both their customers and their staff. Of all the companies I have ever dealt with, Samsungs customer service is exceptionally deficient. Get in touch with eBay and find out how they train their staff. Sounds like their call centre is in the same country as Samsung’s. Training, training and training and slick systems is the key.