Service is extremely slow...least bothered with customers requirements and their pain. One executive informed that service will be done by today...but another one informed that it shall take 10 days atleast. My Air Conditioner needs a part to be replaced under warranty but they say they don't have it and need to port it from Chennai and that shall take 10 days. India is working fast these days but their services is just too slow....any parcel take 3-5 days at Max to be delivered but Samsung need 10 days for that. It's seriously pathetic to get service done from Samsung. Within a year, AC's gas got leaked twice and now their services are so poor. Really regretting my purchase from it.