In November 2015 AI purchased a Samsung etab, now in June 2016 the charger has developed a fault. I have lost my receipt but have the date of purchase and company bought from on my bank statement but no mention of the item. I have phoned Samsung and spoken to several people from different countries and been told different things. But the end result is that they will not accept my bank statement as proof and that my charger is not covered for any length of time under the guarantee, which after phoning a couple of companies that sell Samsung products that this is not the case. The end result is I have to buy a new charger cable. If I was asked to rate Samsung customer services I would give them a minus 5.