I bought a Galaxy A3 which only had a "quick start up leaflet" for other things I had to refer to the manual (which was not supplied). I rang my provider and they put me through to Samsung support who told me I could not have a hard copy as I had access to the internet. I explained I travelled a lot with my job and didn't always have access to the internet nor a printer. The guy spoke to a supervisor who came back with an emphatic no. When I asked to the supervisor they cut me off! I e mailed the customer service team and 3 days later have had no reply. All I want is a manual for the phone I am paying for - not much to ask!!!!!!!!