I have wasted 60 minutes trying to get simple information on service. My Galaxy Tab 8a was bought 19 months ago. It is dead. I tried "service " on the web site. None of the links to find a service center worked. The "live chat "was unresponsive. I called "service" twice. The first time there was so much echo on the line that communication was impossible. The second time the agent texted me a link that did not work. She was hard to understand but tried to be helpful. She did text me information on the repair center. A tablet should last more that 19 months of careful usage.