DO NOT BUY FROM SASMUNG! I purchased this washer dryer and had it installed three weeks ago by Samsung. I was hearing a noise that sounded like air pressure but assumed this was likely coming from the AddWash door and it appeared to be washing the clothes with no issue. However, I had been noticing splash of water on our hard wood flooring, I assumed this was water spillage from washing dishes but when our electric suddenly flipped in the kitchen, I then investigated and realised that when pressure was being placed on the wooden floor boards from feet, water was seeping up from under the floor boards. I pulled the washer dryer out to investigate to discover that there is a hole in the drainage pipe at the top of the tubing where it connects to the washer dryer which has been leaking water from the day it was installed. I am obviously extremely unhappy and disastisifed with this situation but where the situation gets worse is Samsungs customer service response. I have contacted Samsung via phone on three occasions and spoke to them on live chat twice over the course of 4 days and no resolution or replacement has been organised. I have been repeatedly informed that a manager will contact me via phone within 24 hours following phone calls but I am yet to receive a call regarding the matter. During the phone-calls to Samsung, I have asked for a manager on every occasion to be informed one is not available despite asking multiple times, but weirdly the service agent has mentioned having sought advice from a manager during the call - strange. The customer service from Samsung is honestly the WORST I have ever received. These products are not cheap and a company of this size to provide such poor service is honestly disgusting. I live in a busy household and work as an NHS nurse and need to wash my uniform regularly for infection prevention which I have stressed to them but it appears that nobody at Samsung cares. I have also repeadetly mentioned that not only do I want the washer dryer replaced, but I will need my floor and electric addressing which Samsung should rightly pay for but they continually avoid this during the calls and make no reference to it in responses. In summary - I have had no functioning washer dryer for four days, damaged/warped flooring and electrical issues with no resolution provided. I WOULD NEVER BUY FROM SAMSUNG AGAIN and I would advise anyone else to avoid like the plague.