Samsung customer service is disgusting, as long as they have your money, they're not bothered about helping you if you have trouble with your phone, (even though it is still under warranty), they find any excuse to use that it was your faulty the phone isn't working. How can a flip phone where the screen is coming away from the casing be something I have caused, then causing the screen to flicker and no screen, I have a heavy duty case on my phone and it has never been dropped or anything, really disappointed, I will never use Samsung again after this contract has finished.