As I was reading most of the reviews about Samsung products such refrigerators, electric cooktop ranges and microwaves as I recently bought, despite of what all of the reviews said that the samsung product and services are the worst, I have to agree with every and each one of them. my experience with Samsung products is this: 1- never again buy any of Samsung Products. 2- never trust their customer service. 3-never judge their products by the looks of of its design. 4- unprofessional customer service who can hardly speak English. 5- very disappointing, very frustrating, and very stressful dealing with them.