3 weeks ago my washing machine caught fire. It's 3 years old. Engineer came out next day and confirmed somehow it had burnt out which he'd never even seen before. Next day Samsung confirmed that it was a manufacturing fault and we would get a replacement. Great I thought, I've got a 3 year old and a 2 year old...I need a washing machine. 3 weeks later after numerous calls to the customer service team who frankly couldn't deal with a customer if their life depended on it, 3 way conversations with the mysterious customer relations team, and being advised a multi billion dollar organisation doesn't have the ability to transfer calls and that they have no complaints department, I'm ready to explode. I will never buy Samsung again. .