NEVER, NEVER, NEVER make a purchase from this company. I paid almost 2K for a Z Fold 5 cell phone. After a few months of ownership, the inner screen became unresponsive. My request was simple: Replace the phone with a new one - factory warranty. I spent hours explaining the issue repeatedly to different Samsung reps to no avail. I have been a loyal customer for 20+ years. I am a senior citizen and take great care of personal possessions, such as my cell phone. This is the second complaint filed with this phone in 3 months. If possible, I would give them a zero star review. The reps just pass the phone around to each other and tell you the next person is in authority.