Worst online shopping experience! I ordered gift, a month prior to Christmas. Waited for few weeks and samsung did not give an update or explanation. I had to contact them for them to take an action. They emailed me and informing me that the item I picked is out of stock. Samsung then give me an option to choose a different color. I did pick my choice, after that still no update or follow up. waited for couple of weeks still no updatw. Again I had to contact them again flr them to give me follow up. Waited for 2 months and contacted thwm multiple times for them to cancel my order then asked me again to re-order the items. Samsung kept saying that the item i picked is out of stock but then I was able to ordee the same product. Now the item was delivered but unfortunately no one is home and cannot wait all day for the deliver. Now I need to pick up the item far from my home. I now have to commute far just to get the item I ordered online in a snowy weather. It jist defeat the purpose why I ordered the item online and deliver to my house in the firat place. Overall expeeience is a nightmare.