Faulty product and no service. I will never buy a samsung product again. I bought a new washing machine which had a hole in the drum - three weeks before a technician even came out to look at it, another three weeks whilst another drum was ordered, and then the technician, two hours before he was due, and after I had taken a day off work so as to let him in, cancelled the repair and suggested a new time a month later. Impossible to get hold of anyone to resolve this, and the retailer, Currys, is no better, just fobbing me off to Samsung. If Samsung want to pretend to have a premium brand and pricing they need to deliver more than bargain basement service.