I live in South Western Michigan, nobody in this area services Samsung Appliances. Called Samsung Care on 1/17/24 and explained that my dyer is making a rattling noise and there was an off-putting smell. Ticket submitted for a service request- okay great. Today, 2/2/24 I receive a call from Service Quick - automated, explaining to stay on the line as a customer representative will be right with you as they are assisting other callers at this time. The line was disconnected. I call Samsung and explain how I received the call from Service Quick and was informed that S.Q. stated that they were unable to get ahold of me. Seriously? So, I call them back and the rep stated there was no ticket for me submitted by Samsung… wow. I’m beyond frustrated. So I explain the details of what is going on and the rep and I were just going back and forth with confusion. Scheduled the appt for 2/14/24 and was told that the tech would call me between 9am-5pm. So not even a set appt time, just a day which is frustrating for those of us whom have errands to complete on their day off. Whatever. I called Samsung and told them to cancel and I will buy a new dryer from Lowe’s. 0/10 do not recommend Samsung or Service Quick.