Ref: URGENT Return Label Request SHAME ON YOU SAMSUNG!!!! UNTRUSWORTHY and DISHONARABLE Samsung sells hundreds of billions of dollars a year, but the company is incapable of providing decent customer service and honor its word. I have made more than 50 contacts with the company over many weeks and cant get a resolution for my problem. Here is my grievance: I bought a Watch6 directly from Samsung trading in a Watch5 PRO Titanium in perfect conditions. My trade-in passed Samsung's inspection. Unfortunately, the case paint of the new Samsung Watch6 Classic I received started to peel off immediately after I started to wear it. In addition, the battery drained off very fast and the sleep tracking was totally inaccurate. Following Samsung Instructions I returned the watch and I was promised that my trade-in would be returned. Multiple times I was told that a tracking number would be provided. It never happened. After many weeks and countless calls and messages, Samsung stated (repeatedly) that the watch I traded-in was already being recycled and it could not be returned. So, I asked the company to honor its commitment to return my trade-in and send me a NEW watch of the same model of the one I had traded-in. Instead, Samsung mailed me a Samsung Watch5 Pro in terrible conditions. There is no way this was the watch I had traded-in. Mine was pristine and passed the inspection. In addition, the watch was improperly packaged, loose in a small box without filling to protect it. Also, it came without the original band, while mine had a buckle band. I have already asked the problem to be escalated, and was promised to receive a call that, so far, never happened. SHAME ON SAMSUNG!!! I want Samsung to provide me a return label to send back the useless watch the company mailed me. If mine cannot be returned, I expect Samsung to mail me a NEW WATCH to replace mine. In the meanwhile, I will continue to share my dreadful experience with Samsung's Customer Service, in social media, file complaints against the company before Consumer Protection Agencies. Sincerely,