Even when Samsung stop warranty work on the Z fold 3 inside screen, (which they knew was faulty), I stayed a loyal Samsung buyer. Recently, my Z fold 4 stop working, paid to have it replaced only to learn,I had forgotten my Samsung password. Which you can't activate a Samsung phone without an account. Talking to customer service, and they taking all my information, name, address, email, DOB, and phone number, I was told, I needed to submit a request to change my password. As without a phone working on my number, it couldn't be done. Keep in mind, it would take 3 to 7 business days to get it changed. Yet, they sell products that they know will fail. I will never buy Samsung products again. They have zero loyalty to the customer that has made them so large. Only wish I could give them the 0 stars they deserve.