They have no customer service. I have had phone conversations w tech support - who clearly said they do not have a customer service dept and that is outlined in the terms and conditions at time of purchase. I have tried Samsung care - their chat, supposedly with a person. I am going on 3 people over 3 hours. Every suggestion has made the problem worse. Uninstaller, reboot. Turn on/off. I have less connectivity now than before chat started. I have used Samsung member and sent an error report - they will get back to me in 24 hours with a forced software update - then I will need to reboot!!! All I have asked for is for a person to call me post 24 hours to check in - did it work? Is problem solved?? I didn't ask gor money or anything. BTW, I also went to a samsung experience store within a best buy - 4 times!! No one is ever there and best buy is no help. They don't even know the guys last name. I am goi g to the store during stated "office hours" IT IS THE WORSE EXPERIENCE I HAVE EVER HAD!!