Customer service is HORRIBLE. We sent my sisters phone to get a very small crack in the screen repaired. They said it would be 5-7 business days. Many frustrating phone calls, empty promises, and a month and a half later they finally told us they could not repair her phone and could not provide a refund. We were very upset and after an hour on the phone they said they could send her a replacement phone but could not send back her old phone which was very special to my sister. It has been 2 weeks and they STILL have not sent her a new phone! The whole process fells like a scam!