Avoid purchasing any products or appliances from Samsung. Despite buying a washing machine from them along with a warranty, I've been facing issues since day one. Despite multiple complaints and a visit from a Samsung engineer, the problem persists after nearly two months, and there seems to be no solution in sight. The washing quality is extremely poor, causing my new clothes to resemble old ones and leaving detergent residue on them. Despite sending multiple videos and pictures of the issue, no resolution has been provided. Some engineers even suggested manually rinsing clothes before putting them in the machine, which defeats the purpose of owning an automatic washer and spending a significant amount of money on it. It's unfair to mislead consumers who already possess the knowledge of operating automatic machines. Stop concealing these issues and misleading the public. I need my money back or replace this product.