Terrible terrible disgraceful service from Samsung. Placed an order for £1600 monitor which supposed to be new but they send a used unit. They took my existing monitor for recycling. Their incompetent customer service stated if we ask for exchange it will take 7-10 days AFTER their warehouse recieve the unit and since I have no monitor any longer, this was not acceptable. we asked for a refund and they said 7-10 days after they collect the unit. 2 weeks on, they still have not issued a refund stated they want THEIR courier to return the monitor to THEIR warehouse which they have not as yet. absolute puppet customer service who simply repeat the same sentence again and again...disgrace from the worlds leading electronic manufacturer