Terrible costumer service! Been dealing with a broken microwave for 4 months now. They came out 6 diffrent times to assess the unit and repair it. It caught on fire after the 2nd repair. They stripped the screaws and couldnt put it back in and tge unit sat on my counter over Christmas still Nd its still not working. I have spend hours on the phone with costumer care and every single time I call they act like they have no idea what I'm talking about, like they have no documentation or history of the hours of phone calls or service the company provided in my house. Detinitly regret having all sumsung appliances in my kitchen.