Love my new phone, but will never buy direct from Samsung again. I took advantage (being sarcastic here) of their pre-order trade-in deal. My S24 Ultra arrived promptly, but the link in the email advising how to send in my trade-in didn't work. Made numerous calls to Samsung's Customer Service 0800 #, most resulting the promise of a call-back, none of which eventuated. Finally asked how to escalate the issue and was told to use the "Contact the CEO" link on their website. Did this and, nearly 2 months later, no reply. I had previously been told there was no Samsung office in NZ I could talk to about the issue, or drop the phone off to. Did some research online and found a distribution site in Northcote and, in desperation, I took the phone with me when visiting Auckland and personally dropped it into them. The staff there were great and seemed somewhat embarrassed when they acknowledged there had been some back office issues. Nearly a month later and following a couple of additional emails, the Samsung Trade-In centre, wherever they are, have acknowledged they have my phone and are assessing it. Their apologies and the concern they have expressed re the issues I have experienced have obviously not resulted in them dealing with the final steps in the transaction in a timely manner. Would I buy a Samsung again....sure. Would I buy direct from them again....NEVER. I only hope I do not have issues with the phone itself in the future, as Samsung's offshore Customer Service is completely useless. Buy direct from Samsung and you have no back up.....you are on your own.