Every aspect of their customer service is absolute garbage. Firestick TV app disappeared all of a sudden. I tried downloading it and it didn't come up at all. I contact chat support only to take forever to get through a bot and finally chat with a real person. This person was clueless and did nothing to help. I give up and decide to call only to take another 10 mins. or so avoiding bots to finally speak to a human being. The only problem was that he sounded Indian with a super thick accent. I apologized and asked if I could speak to someone else that I might be able to understand better. After pulling teeth on that one, I finally get another rep only to find out he also had a super thick, hard to understand accent. After going through this process and NOT BEING ABLE TO UNDERSTAND 3 DIFFERENT SUPPORT AGENTS I gave up! I'm currently looking for a completely new TV set having nothing to do with Samsung! They F@CK!NG SUCK!