I purchased a Samsung, Bespoke Jet™ Cordless Stick Vacuum with All-in-One Clean Station® in Misty White online. When I placed the order it stated that this model # VS20A95 comes with (2) batteries. However when I received the order on May 10th the order only had one. I called Samsung to have the extra battery delivered and they basically denied that a second battery was offered. Their own manual under batteries says two units. Very disappointed in how they do business and in their poor level of customer service. I will think twice before making a Samsung, purchase in the future. Sincerely, Paul L Diaz Hastings on Hudson, NY