Purchased a Frame Art TV 50". One of the incentives to purchade as it offered a promotional service to include free installation and next day delivery. After numerous phone conversations and emails to customer service, no clear communication on delivery date which had changed from next day to 4 days. Customer service giving diffrent information each time I called or unable to assist further. Asked wait to and see at delivery if TV is delivered with free installation purchased at checkout. TV arrives with no installation included. Call customer service now told they have a hidden refund charge of £50 to return item to rectify unopened or used order. This information is not clearly stated on there website. Now receive a email with hidden clause of £50 charge as part of there refund policy. Loss of future customer. Worse experience trying to figure out with Samsung.