Mobile phone stopped working after 9 months. Picked up by Samsung repair and told it would take 2 to 3 days to reconfigure software and return. 5 days later I called only be told that it as still under repair as the Samsung repair unit was overwhelmed with faulty products (hardly a ringing endorsement of their products). 4 days later I called again - sorry we were waiting for parts (though previously told no parts were required) but these had now arrived and the repair unit confirmed that the phone would be with me on Friday (19th August) at the latest, no fail. Surprisingly it did not arrive! Called on Monday 22nd to be told that it was now in repair but could not tell when it would be delivered, followed by two further calls with same response. Now on September 1st (4 weeks since they received the phone) I am informed that because it had taken so long they had decided the phone was not repairable but they were waiting for a form to send to head office to authorise a replacement phone for me but the form might take 5 working days to arrive after which there will be a further delay waiting for Head office to send authorisation. It is now 4 weeks despite, Samsung Warranty guaranteeing 5 days, and probably will take another 2 or 3 weeks before I have phone replacement. Never buy Samsung products if you cannot do without it for a couple of months if it goes wrong. The conditions of their warranty is not worth the paper they are written on.