I would give Samsung 0 stars if I could. The customer service is absolutely HORRIBLE. I purchased a Samsung tv in November and started having problems with it literally two months later. I've been trying to get someone from customer service to assist me with getting a refund; however, it's been over a month and no one will assist me. I've written two letters to the Office of the President, and to no avail. Every time I call customer support, I'm told someone named Erik T has been assigned to my case and he will be reaching out to me. However, I have not heard from Erik T, and no one else is willing to assist me. I have never experienced such horrible customer service in my life. I will never purchase another Samsung product ever againl