Refrigerator under warranty. Freezer went out. local tech misdiagnosed problem, charged $560. second tech found problem was actually compressor which was under warranty so they couldn't fix because they aren't a "Samsung Warranty" company. Contacted Samsung, 2 weeks later still haven't seen a technician, appointments have been canceled by scheduling 4 times. No refrigerator/freezer for 3 weeks, all food thrown out & it's been daily trips to grocery or fast food to eat. Customer service has been less than 1 star!
11 months ago
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