Bill M
SAMSUNG. I have an 85 in Samsung TV 14 months old and the sound stopped working. I call support, they put me through the paces, we slam the TV. They finally decide, "yeah you need a repair technician". they scheduled a repair technician who comes out, and puts in all new speakers and a motherboard. no resolution. He calls Samsung support and they tell him "yeah we know about that it's a software issue we're working on an update and we'll get it out as soon as we can." So he takes out all the new parts and puts the old ones back in. Meanwhile I'm paying for a service call. Samsung set up the service call, should never have been set up in the first place, fixed absolutely nothing, yet I'm out the money for the service call and Samsung says too bad for you. I almost bought an LG I think I should have
4 weeks ago
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