Janet Dillon
I bought a refrigerator Dec 27 2019.I paid 2000 for this fridge and bought the extended warranty.After a year and 1 day my warranty expired but had the extended warranty but only covered the compressor which I was unaware of.The bottom freezer went out after 1 year and 1 day was not covered .Now my top unit is 60 degrees and not cooling had a repair person come out and it will cost 800 to fix freezing up in the back . I called customer service when my freezer went out and it’s the worst customer service I have ever dealt with.Ibwas told so many lies for 3 weeks that I just used the top ,because it was still cooling at the time.So as of today I have to buy a new fridge, because I don’t trust that it won’t go out again for I have read tons of bad reviews.It’s a shame that I have always had Samsung in the past and they were great , but the Samsung name is going downhill fast.It’s a shame that people like me and others spent our hard earned money on a Samsung product and bad customer service.
4 weeks ago
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