I recently purchased a Samsung French Door Refrigerator. Delivery was mid December 2023. It took three deliveries to receive one that wasn’t damaged when it came off the truck. It was quite obvious to me that Samsung doesn’t care about the quality of their appliances. I should have canceled the order then but no it was installed. It worked until mid May. I heard a beeping sound from my fridge and saw that the temp was at 68 degrees. I called Samsung, went through the usual push this, press that. Nothing worked. Threw away the food that had gone bad. Appointment set with a “technician” from a local repair shop which was the RULES from SAMSUNG. Two days later tech arrives and orders a Fan which is supposed to be the problem. Fan arrives but I need to wait another WEEK for “tech” to replace. In the meantime I’m 72 years old and going up and down stairs where I have an old fridge with my food. Tech arrives, installs fan and says by 2:00 you can put food in as temp was at 40 degrees. He said the fan will start to work…he never waited to see if it did or not. Again I load fridge with my food. Next day I leave on a planned trip. I returned two weeks later to find THE EXACT SAME PROBLEM. Throw out all my food and after calling Samsung AGAIN, demanding I want this fridge replaced they say a “technician” needs to come out AGAIN and tell SAMSUNG it needs to be replaced. I call repair shop and they tell me SAMSUNG will send tech after tech and replace part after part before they would replace!!! So I’m stuck waiting another SIX DAYS before The Tech can come out!!! Called SAMSUNG several more times and they just repeat the same story line!!!! Just getting the run around between SAMSUNG and Repair Shop!!! Yet at 72 they don’t care about the customer…loss of food on limited income, me going up and down stairs all day long…so very sad the lack of CARE and CONCERN these companies have towards their customers. No way will I buy another SAMSUNG appliance. Just another FED UP CUSTOMER waiting for fridge repair.