I called Samsung customer services due to a fault with my fridge freezer. After 20 minutes on the phone expaining several times what the problem was I was told that I would be contacted within 24 hours with an appointment time and date. 36 hours later after having no response I called back again explained my problem again to be told thay had no details from my original call. I went through it all again and he decided to put the phone down on me. I then called again, went though all the details for third time and was told to email a photo of the faulty part to technical service which I did. A week later I recieved a call from Samsung customer services arranged an engineer visit for the next day but as the conversation developed it was change to 'he might call to your house or he may just phone you to ask what the problem is. So now I am left in limbo having to wait in for a visit that might not happen. Worst customer service ever, I will never buy from Samsung again