David
Samsung has been kicking me back and forth with false promises of call backs and escalations. We purchased an oven  Model#NE63T8111SS We had a kitchen remodeling. Oven sat in it box for a month and we have been using it for a month. The front glass suddenly shattered with no one had been touching it or using it. We had a technician come out after we called. Suddenly he told us it's not covered. We have called several times since and have been told to wait for a manager call with no calls being received. We see all over the web now that this is a common issue with the samsung stoves as well as a lack of customer service. I work in the auto industry and this is a legitimate joke of customer service. Not looking for anything except our defective product to be repaired. I have a Samsung phone, laptop and TV. That will be changing. This will be the last Samsung product ever purchased and I will be making sure all I know, interact with, as well as clients at work know of the poor quality and handling of client issues.
1 month ago
Read Samsung Reviews
Samsung has a 1.2 average rating from 4,208 reviews

Start Your Free Trial Today

Send 400 review invitations for FREE!

Activate Your Account

Book your activation call by clicking the button below. Or call us now on +1 213-325-5109 . Book a Call

Alice, Customer Support

Start Your Free Trial