9k ecobubble washing machine purchased February 2015 has stopped working. a 'lily' of the field that does not toil nor does it spin. Days of conversations with the 'help'line to no avail - just reiterating the same old box ticking spiel. I find out on the third day that they have a fictitious purchase date and that is why they are being sticky about sending an engineer. It is like doing business with the speaking clock! It was the most irritating experience I have had in a long time. However good the product, I wouldn't buy another because if there is any kind of problem it is like trying to push treacle uphill with a pin to get it resolved.