We bought an RSG500MH American style fridge freezer in 2012. In July this year the freezer stopped reaching the set temperature - called for an engineer on Aug 4th. Engineer said compressor was failing - he would order a replacement. A month later (2nd September) we got a call to say that replacing compressor would not cure the problem - he would submit a report. 9th September the fridge section stopped working. Again rang D&R service. We have chased up the repair quite a few times apart from the dates given, with absolutely no result except that we learned ours is not the only one to have this problem. For the last 18 daysour fridge has been a Halfords plug in coolbox! and we still have no idea what, if anything, Samsung are going to do to resolve the issue. There is clearly a design or manufacturing fault - the whole unit should be replaced FOC, particularly in view of the appalling service. My advice to anyone would be don't touch their products with a bargepole.