Never ever in my life have I ever received such a horrible customer service. I'm not even angry anymore.. I'm just sad. After waiting for three weeks I finally got my much expected 65" TV, and guess what? it's defected and won't work. But wait, that's the easy part. where my heart ache really begins is when I called Samsung's appalling customer support. My journey with them began with a lady who told me that if they send a technician and the TV is indeed physically damaged, the warranty will not cover the damage. So, in other words - I will have to pay for a repair even though I got it in this current condition. Amazing! Then after yelling my heart out, a "team leader" called Francis told me he's going to help me find an immediate solution and that the warranty is good for it, but wait! the called was dropped and guess what? after calling again Francis is nowhere to be found.. now lets continue the journey with another representative who told me that I would have to be transferred to the E-commerce department since they are only technical support and they don't deal with that.. Guess what happened then? you know it... the call was dropped. As I'm writing this I'm with another support agent who says he'll transfer me to another department. so stay tuned folks! lets see where this roller coaster of fun, broken dreams, tears and hope takes us! Yours, Daniel P.S - by the way, just in case you didn't get it - stay the hell away from Samsung, their products and most importantly their customer service.