I bought a Samsung ATIV Book 4 15.6 i5 in November 2013 and it came with a Samsung FastGuard 3 year warranty which developed a fault last month. I then tried to claim under the warranty and met a wall of lies and obstructions. First of all they denied that the laptop was still under warranty and asked for proof. I provided the proof and they denied the proof was sufficient giving me a long list of reasons why it wasn't sufficient all of which were untrue. Finally after threatening legal action, they agreed that it was covered by the warranty and their warranty firm Digicare collected the lap top.After a week Digicare advised that they couldn't get the parts to repair and that Samsung would get in touch to advise of an "alternate resolution" within 48 hours. But they didn't get back to me. When I contacted them they told me it would be 3 to 5 days, but given my experience so far I am not expecting anything. My big concern is that as Samsung no longer make laptops they might give me a deprecative refund which won't be enough for me to get a new laptop. Watch this space. It seems to me their customer service is all about making claiming on a warranty impossible, which is worrying given their published reliability issues. My advice don't buy Samsung, don't take out an Samsung extended warranty and I am now even considering Apple, at least their customer service is better.