Worst problem solving ever! I have send my Galaxy S 5 for repair to Samsung, got it back with out problem solved (actually they haven't looked at the right issue), then send it back again and .... never got it back! It is now more than 15 WORKING DAYS since they say my phone left their office! Samsung use UPS for collection and delivery. Samsung say that it is UPS responsibility to find the lost package ( fair enough) and compensate me with new phone or money for a new phone! UPS say that they have nothing to do with me, whereas Samsung say they are not going to compensate me as they haven't lost my phone... What can I do?! Who will bay me a new phone?? Unbelievable demagogy , negligence and attitude! I'm switching to iPhone!!! From experience in family I know - their customer service is proper one!