My new Samsung 7 Edge started overheating - and the Samsung shop advised that I should sent it directly to Samsung. It was sent via courier on 19 September. I was told by Samsung that the parts would be arriving on 25th September, I phoned after that and was told that there system hadn't updated, but the parts were probably still being checked in. The next day I was also told that the system hadn't been updated. During another phone call later that week, was told that the parts actually hadn't arrived but would really be arriving on 10 October. On 10 October I followed up and was told that they couldn't get the parts and I was then offered a new phone - was told that it would be arriving within 7 - 10 days. Now its the 18 October, no new phone. Phoned Samsung and was told....(wait for it....) they they never raised the purchase order properly and that a new 7-10 working days waiting period would now apply. Please consumers, take note, I have supported Samsung my whole adult life from mobile devices to fridges - it ends here. Beware of the 'sales pitches' - Samsung Service is ATROCIOUS!!!