My Samsung S6 started operating itself so I rang Samsung support and was told to visit the Samsung store so that they could diagnose the phone and hopefully repair it. I went to the Samsung shop on the 24/09/2016 and received an email from Samsung on the 27/09/2016 stating that they were unable to fix the phone so, as a result they'd replace the device and reassured me that they'll be in contact with me within 3-4 days and the whole process should take 2 weeks. It has now been 4 weeks and they haven't even had the courtesy to ring me just ONCE forget sending out a new phone. I've rang them 3 times in that 4 week period and I keep getting the same reply that it needs to be confirmed and processed from the head office. Does it really take longer than 4 weeks to send out a new device, forget sending out a new device, to not even get in contact with the customer whose phone you are dealing with? They've caused me a lot of frustration and stress as I've had to use my brothers phone whilst mine was out for repair and they worst thing is that they haven't done anything about it. I've had to ring them and wait on the phone for hours on hold only to be told another lie, All I want is to get my phone back, but that seems to be impossible with these people. The staff at the repair centre I'm dealing with are very blunt and just defend themselves by saying that there's nothing they can do about it and that they're waiting on the head office. I've always bought a Samsung phone, I've had every phone in the S line starting from the S2 up till the S6 and I would buy their products in a heart beat. However, the customer service for these products, at least in the UK, is dreadful. How can a company that wants to be at the very top and challenge the likes of apple provide such a awful customer service? HEY SAMSUNG - I WILL NEVER BUY ANOTHER SAMSUNG PRODUCT AGAIN. PRODUCT WAS GREAT. BUT YOU DON'T VALUE ME ENOUGH TO WARRANT MY LOYALTY.