I had an issue with my Galaxy S7 where the camera would freeze when going into selfie mode - went through all the possible fixes (factory reset, clearing cache, etc) but nothing worked - finally contacted Samsung support and they gave me instructions to return the phone to them for diagnostics and repair - they paid for shipping both ways - long story short - they replaced the camera and I got my phone back in the time-frame they promised so all is good - only setback would've been loss of my phone for 2-3 weeks, but I had a spare.
8 years ago
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