My phone was taken for repair in Surrey quays and was told i will get a text message with 7 working days once is repaired, I didn't get any respond, I called them to confirmed if is ready all messages I was getting on the phone is their opening time and how to get there and will cut off, I went there the following day only to be told that the phone cannot be repaired but I will get message with 7 to 10 working days from the headquarters for a replacement. After 10 day I called them I was told is still waiting for authorisation, since then that's what I have told, and no supervisor to speak with when I asked to speak with one of them. .it is not a good experience at, the customer care is appalling, it is my first time of using Samsung phone and probably the last time, I will stick with Apple, based on the review on this site this is their beginning of the end if they continue this way.