Customer service is none existent. Fridge freezer is broken and rattling the house down. Nether the engineers, managers or complaints team work a weekend so I’ve had to wait 3 days to even get any sort of response. The best they can do is fix it in 7 days time, they don’t stock parts, don’t do replacements, so stuck with this rattle for 9 days. They suggest I turn it off to silence the rattle, I explained I would then lose the food within the fridge. They stated they would compensate the loss of food, I was happy with this as it resolves the problem, luckily I questioned how much compensation as they said it’s a maximum of £50, it’s a Samsung family hub double fridge freezer it hold far more than £50 worth of food so I’ll end up significantly out of pocket. They just aren’t interested and are steadfast unwilling to help. You pay the premium price but unfortunately don’t get the customer service to go with it.