Well where do we start. Umpteen calls, emails to technical, emails to support regarding a broken French fridge freezer, £2,500. Supposedly the best on the market at the time sold by a Samsung rep in Currys. Does not keep correct temperature. Engineers 3 times, unit still failing. Called support (lost count the amount of times) who tell me I've only had 1 engineer visit and now the unit is out of warranty!!!!!!!!!!!!!!!!!!!!!!!!!!! because its taken so bloody long to fix the problem. Lost the contents of the unit 3 times and was heading for a fourth. Daughter had food poisoning which was the last straw. Been on the phone today for 2 hours 40 minutes and then guess what they cut me off!!!! Shocking service. Daylight robbery, frustrating isn't the word. Please please don't buy Samsung. Even if you try to email the CEO Mr Sang Ho Lo the email errors!!. says it all. They don't care!