I wish I had the option to give them 0 stars. This is the worst customer service I ever recall receiving from a major company. Here follows my experience of dealing with Samsung support.. My S6 phone has a faulty battery which results in incorrect reporting of the battery level leading to the phone running out power prematurely. In summary, I have sent my phone 5 (five) times to them for repair for the same fault. After the third repair, they sent the phone back with a letter saying there was "no fault found". I called them up (waiting in their queue for 30 minutes) and asked for the phone to be replaced since it had taken them 3 attempts to fix it and failed each time. I was told to send it back in for testing, after which they would "escalate" the issue. I sent the phone in, comes back with the same letter as before. I call them up again and ask about the escalation they had mentioned. They tell me there was no fault found so they can't do any more. I then have to explain the whole history to them. They "escalate" the issue and tell me someone will call me within 5 days. 6 days pass, no one has called me. I call them up on day 7, they tell me the previous person I had spoken to did not escalate the issue. They apologise and tell me the issue has been escalated and someone will call be back in 3 days. Day 4 comes, no one has called me. I call them up again and demand to be put through to the escalation team. I'm told they are busy and someone will call be back. I refuse to hang up and am eventually put through to the escalations team. I have to explain the whole history of the problem to the escalations team. I am told the phone will need to be sent back to their service centre for more extensive testing. If there is no fault found they will consider replacing it. After I send my phone in for the 5th time, someone calls me get more details about the problem. I explain to them that the problem is seen every few days, so they need to keep hold of it for more than one day if they want to find the problem. I ask them what will happen if they can't find the problem, I'm told I will get a phone call from someone. A few days pass, no one has called me back (surprise, surprise) but my phone arrives. In eager anticipation, I open the package and unfold the letter…. No fault found. I am now at melting point. Having felt that I had made progress with this issue, I have been pushed back to the start. I phone up Samsung demanding that they put me through to the escalations team. The poor guy dealing with my request tries several times to put me through to their escalations team. No one will talk to me. I ask him what is going to happen next, he says I will need to send the phone in for repair (seriously, how he could say that with a straight face). I tell him that I am not going to do that and he needs to put me through to someone who has authority sort this issue out once and for all. No one is free, but I am told someone will call me back in 24 hours. I tell him that I bet my house that no will call be back and I will just go through this endless loop. You can probably guess… no one has called me back. The thing that strikes me about all of this is that hardly anyone in Samsung thought that this level of service was un-acceptable. I had written a letter of complaint pointing out all the issues I had experienced. The wrote back stating that they had followed their procedures nothing more could be done. Fair play to Samsung, they have broken me. I have given up all hope of getting my phone fixed and will get rid of it as soon as possible, despite the so called 2 year warranty. Samsung is a joke I will never buy another product from them again.